Privacy Policy – 1wi Online Casino

1. Introduction

1wi ("1wi," "we," "us," or "our") operates the online gambling platform accessible at https://1wi.net (the "Platform"). We are committed to protecting the privacy and personal data of all users who access or register on our Platform, including players based in the Philippines.

This Privacy Policy ("Policy") describes how 1wi collects, uses, stores, shares, and protects personal information in connection with your use of the Platform. It applies to all registered players, prospective players, and visitors to the 1wi website.

This Policy should be read together with our Terms & Conditions, which govern your use of the Platform as a whole.

2. Data We Collect

1wi collects personal data that is necessary to provide you with a safe, compliant, and enjoyable online gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code);
• Nationality and country of residence.

2.2 Identity Verification Documents

• Government-issued photo identification (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys national ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or live photo for identity verification purposes.

2.3 Financial Information

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where applicable;
• Transaction history, including deposits, withdrawals, and wagers placed on the Platform.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the Platform;
• Login timestamps and session duration;
• Referral source (how you found 1wi).

2.5 Communications Data

• Records of communications with 1wi's customer support team;
• Feedback, complaints, and survey responses you submit to 1wi.

3. How We Collect Data

1wi collects personal data through the following means:

• Direct collection – Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team;
• Automated collection – Technical data collected automatically when you access the Platform, including through cookies, web beacons, and similar tracking technologies;
• Third-party sources – Identity verification data from KYC service providers, fraud prevention data from anti-fraud partners, and payment data from payment processors such as GCash and PayMaya.

4. How We Use Your Data

1wi uses your personal data for the following purposes:

• Account management – To create, maintain, and manage your 1wi player account;
• Identity & age verification – To verify that you are at least 21 years of age and to confirm your identity in compliance with KYC requirements;
• Payment processing – To process deposits, withdrawals, and other financial transactions on your account;
• Legal compliance – To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and gaming regulations;
• Fraud prevention & security – To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform;
• Responsible gaming – To monitor gaming behavior and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Customer support – To respond to your inquiries, complaints, and support requests;
• Marketing & promotions – To send you promotional offers, bonuses, and updates about 1wi (where you have consented to receive such communications);
• Platform improvement – To analyze usage patterns and improve the features, performance, and user experience of the Platform.

5. Legal Basis for Processing

1wi processes your personal data on the following legal bases under applicable data protection law:

• Contractual necessity – Processing required to perform our contract with you (i.e., to provide the Platform and gaming services);
• Legal obligation – Processing required to comply with applicable laws, including AML regulations and gaming licensing requirements;
• Legitimate interests – Processing for fraud prevention, security, and Platform improvement, where such interests are not overridden by your rights;
• Consent – Processing for marketing communications, where you have given your explicit consent. You may withdraw your consent at any time by contacting 1wi support.

6. Data Sharing & Disclosure

1wi does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Policy:

• Payment processors – GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions;
• KYC & identity verification providers – Third-party services that assist with identity verification and age verification;
• Fraud prevention partners – Services that help 1wi detect and prevent fraudulent activity;
• Regulatory authorities – Philippine government agencies and gaming regulators, where required by law;
• IT & infrastructure providers – Cloud hosting, data storage, and technical service providers who process data on our behalf under strict data processing agreements;
• Legal advisors – Where necessary to obtain legal advice or to defend or pursue legal claims.

7. Cookies & Tracking Technologies

1wi uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures.

7.1 Types of Cookies We Use

• Essential cookies – Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Analytics cookies – Help us understand how players use the Platform so we can improve performance and user experience;
• Preference cookies – Remember your settings and preferences to personalize your experience;
• Marketing cookies – Used to deliver relevant promotional content (only where you have consented).

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

1wi retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• KYC verification documents are retained for the period required by applicable Philippine law;
• Communications data (support tickets, chat logs) is retained for up to three (3) years;
• Technical and usage data may be retained in anonymized or aggregated form for analytical purposes indefinitely.

When personal data is no longer required, 1wi will securely delete or anonymize it in accordance with our data retention procedures.

9. Data Security

1wi takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls ensuring that only authorized 1wi personnel can access personal data, on a need-to-know basis;
• Regular security audits and vulnerability assessments of our Platform and infrastructure;
• Two-factor authentication (2FA) available for player accounts to add an extra layer of security.

10. Your Rights

As a data subject under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012), you have the following rights with respect to your personal data held by 1wi:

• Right to be informed – The right to know how your personal data is being collected and processed;
• Right of access – The right to request a copy of the personal data 1wi holds about you;
• Right to rectification – The right to request correction of inaccurate or incomplete personal data;
• Right to erasure – The right to request deletion of your personal data , subject to legal retention obligations;
• Right to object – The right to object to the processing of your personal data for marketing purposes;
• Right to data portability – The right to receive your personal data in a structured, commonly used format;
• Right to withdraw consent – Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact 1wi's data protection team at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

If you believe that a minor has registered on the 1wi Platform or that we have inadvertently collected personal data from a person under 21, please notify us immediately at [email protected] so that we can take prompt corrective action.

12. Changes to This Policy

1wi reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how 1wi protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1wi handles your personal data, please contact our data protection team:

Our support team includes Filipino agents who are fluent in English and ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.